This is a small dealership. The service is good and the waiting area comfortable. The day I was at the service center it was very quiet. I'm not sure about their depth of knowledge.
I recently purchased my 1st vehicle here. Just when no one else would help me and I was about to give up on ever owning anything nice Sara and Blake found a way!!! They worked hard to find me the best deal on what I wanted. I was introduced to The personnel in The service department and they genuinely care about my experience! I was always the person who would never trust a dealership with repairs but now they are the ONLY place I will take my car or do business with! If you're looking for a place for all around great service with people who care and you can trust, Cecil Atkission Toyota is that place!!!
Way to go. What a bunch of all stars they have working there.
Saw a cheap truck for sale online. I emailed the dealership as email is easier with my busy and erratic schedule. No response. I email again, get a generic response saying to call them. I call and get placed on hold for an extensive amount of time. I hang up. I get an email saying it had a personalized response. Wrong it was a generic automated response. I finally get an email from Kyle, no information about the truck and just a few pics. I am out of town and there was no pictures on the website so I am relying on the salesman for info. I email him back asking for the condition of the truck as it looked pretty rough in the pictures. No response to multiple emails. I call back and get the same guy. I ask him about the truck and all he said was I don't know, we don't check them......
I was in for regular service. Their service department is excellent. Tracie deserves a big raise! She keeps things flowing smoothly.
I called back trying to get a different salesman. I told the receptionist I wanted to speak to sales, she transferred me to service, told service I wanted sales, they sent me to a finance director's voicemail.
So I asked how it was mechanically as it obviously had body issues. He said "well people have test driven it so it drives." That's all he had to say about it. I guess because it wasn't a $60,000 vehicle he didn't have time to be bothered. What a complete lack of any form of customer service.
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I've been here a few times for service on my prius and they schedule appointments around my available times, the car service is excellent, the front desk is very helpful and will look up ways to save me money, and they talk with me about how my car did on its tuneup (instead of just handing me the sheet and pushing me out the door). This may not be the fanciest car dealership in town, but they really do care and take the time to make sure you're happy with your car.
I was here again recently for service, 5 stars again! Scheduling an appointment was easy, being seen at that time with no wait, checking on warranty for a future visit...They take care of it all :) The waiting area's nice, I was able to entertain my baby with some cartoons on the big screen and enjoy a fresh coffee.
Cecil Atkission Toyota is a US Car Dealer based in Orange, Louisiana. Cecil Atkission Toyota is located at 2500 I-10, Orange, TX 77632, USA.
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