My renters called me on Saturday evening to inform me of a broken pipe, so I called Mello Plumbing, fully aware that I would have to pay a steep after hours fee ($196/hr). I knew what the issue was and where it was, but was not able to make the repair myself. I had a broken pipe under my pier and beam home. I was told that they would not come out that evening because they would not be able to see anything. I was ok with that. They came out the next morning, was there no more than 5 minutes and said he would come back that day or the following day because his helper was out of town and he wasn't going under the house by himself.
Completely disrespectful.
Move on to the next day (which was when I was told they would come back out) and I haven't heard anything and my renters are still without water. I was told "We aren't going to be able to send anyone out there because there were jobs that were called in over the weekend that our repair guy was not aware of." I replied with "I was one of those jobs and was promised a repair to be made today." and they told me "We can come out to make the repair this evening, but we will have to charge the after hours fee ($196/hr)." I told them that I shouldn't have to pay that fee when we were promised to have the repair and it's their fault they didn't come back out." I was then put on the phone with the owner "Mr. Mello" who told me that they would not be able to come out because there were "100 other jobs ahead of mine." to which I replied "that's unacceptable and bad business on your end". I was greeted with a "click" and hung up on. I called back and asked why he hung up on me and I was told "because I'm not going to have you call me and eat my ass when I have 100 jobs ahead of you. As a matter of fact, come down here and I will give some to you."
I wouldn't recommend his business to anyone and if you do proceed to use him, I sincerely hope you have a much better experience than I did.
Mello Plumbing is a US Plumber based in Orange, Louisiana. Mello Plumbing is located at 410 Broad St, Orange, TX 77630, USA.
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